AI and Process Automation Consultant for NZ Businesses
Manual re-keying, paper forms and email approvals quietly eat days of capacity every week. I find where manual work, duplication and delays are costing you money, then redesign and automate those processes using tools you probably already own.
Where automation pays back fastest
- Staff re-enter the same data into several systems.
- Approvals and requests travel by email and get lost or delayed.
- Field teams complete paperwork on paper or in clunky legacy systems.
- Documents are hard to find, so people waste time searching or recreating them.
- Compliance records are compiled manually at the last minute.
How I approach process automation
Automating a bad process just makes mistakes faster. I map and simplify the process first, then automate the parts where it pays back, and support your people through the change.
Process mapping and bottleneck analysis
End-to-end mapping to show where time, errors and cost actually come from.
Automation opportunity assessment
A prioritised list of what to automate, with effort and expected benefit for each.
Power Automate workflows
Automated approvals, notifications, data transfers and document handling across Microsoft 365 and other systems.
Power Apps business applications
Simple mobile and desktop apps, such as digital job cards and forms, that replace paper and spreadsheets.
SharePoint document management
Structured document management and intranets so information is easy to find and governed properly.
AI inside the workflow
AI steps within automated processes, such as reading documents, classifying requests and drafting responses, with people approving the important decisions.
My End-to-End Approach
One senior person accountable from the first workshop to measured results. No handoffs between analyst, architect and developer, so nothing gets lost in translation. Engage me for the whole journey, or for any single stage.
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01
Understand
Business analysis first: stakeholder workshops, current-state process mapping and the real problem behind the request.
You getProblem statement and current-state map -
02
Quantify
Size the prize: what the current way of working costs, options compared, and ROI in terms a board can approve.
You getBusiness case and prioritised options -
03
Design
Requirements, data and solution design, choosing the right answer independently: AI, automation, reporting or simply a better process.
You getRequirements and solution design -
04
Build
Hands-on delivery of AI agents, automation, Power BI and integrations, using AI-assisted engineering to show working results early.
You getWorking solution, tested on your data -
05
Embed
Change support, training, documentation and handover, so your people actually use it and can run it.
You getA solution your team owns -
06
Measure
Track the benefits against the business case and improve whatever is not delivering.
You getMeasured results
Automation delivered inside real operations
At Powerco I worked on digital workplace transformation for field operations, including mobile Power Apps integrated with SharePoint and the asset management system. I have also held business analyst and process improvement lead roles, so I bring both the process thinking and the hands-on build.
Every engagement is delivered by Luis Silva personally. No juniors, no subcontractors, and no vendor commissions.
Ways to work together
Questions
Where do we start?
Start with a no-commitment 30-minute process review. You describe the process that frustrates your team most, and I tell you honestly whether automation is the right fix and what it would involve.
Do we need to buy new software?
Often not. Many organisations already pay for Microsoft 365, which includes tools that can automate common workflows. I start with what you own before recommending anything new.
Will automation replace our staff?
The aim is to remove low-value admin so your people spend their time on work that needs their judgement. Change support is part of how I deliver, so the new process is actually adopted.
Can you connect our existing systems?
Yes. I design integrations between operational systems, business applications and data platforms using APIs, connectors and data pipelines.
Tell me your biggest bottleneck
Book a 30-minute process review. No commitment and no sales pitch, just an honest view of whether and how it can be fixed.
Book a 30-Min Process Review